Frequently Asked Questions​

A refurbished device is a product that was either pre-owned or used as a display model.
Refurbished products are returned to working condition and sold for a reduced price. Sometimes they are called refurbed, reconditioned, or remanufactured.

Refurbished products are different from used products because they are sold by professional refurbishers from whom you can expect:

• Professional warranty (1-year most of the time).
• Return policy.
• Great discount and saving from the original price
• Help reduce e-waste.
• 100% functional and can have different levels of cosmetic conditions (Excellent, Good, and Fair).

KAT is totally free to use. We operate as a comparison site for products sold by many professional e-commerce retailers.

When you complete your order, we get a commission from the merchant where you got the product (through an affiliate marketing partnership).

We don’t sell nor share your email and we do not store any payment information since the purchase is made directly on the refurbisher website.

Refurbished Apple products usually come with a warranty, but every refurbisher offers a different policy. To avoid any bad surprises, make sure that you:

• Buy your refurbished Apple product from a professional and certified refurbisher
• Read the warranty policy thoroughly to make sure your device benefits from the protection you want.

Some sellers allow you to upgrade the refurbished device's warranty period for an extra cost, so you can enjoy your Apple product worry-free for as long as possible.

KAT gathers the warranty information of several different refurbishers for you. You can compare the resellers' warranty policies directly on KAT in order to make an informed decision. In any case, we only feature products that come with a minimum warranty of 30 days.

If you're looking at a particular product, you can find the specific warranty information next to the seller's name. If that's unclear, you can always check the terms of the warranty by clicking on 'More details' underneath the seller's name.

Refurbished products are good not only for the wallet but also for the planet: giving these devices a new life allows you to avoid disposal and electronic waste, giving a strong boost to the circular economy .

On top of that, you get the ease of mind with a warranty and return policy as you'd expect from a new product.

The right to repair mouvement is rising to enforce a more sustainable way to consume electronic articles. We wrote a full piece about it and why it matters.

1. Order Quantity Requirements

• Bulk purchases are subject to a minimum order quantity (MOQ). The specific MOQ will vary depending on the product.
• Customers must confirm the total quantity before placing the order.

2. Pricing and Discounts

• Bulk pricing is based on volume and may include discounts for larger quantities.
• Prices provided are exclusive of taxes, shipping, or additional charges unless stated otherwise.
• All prices are valid for a limited time and subject to change without prior notice.

3. Payment Terms

• Full payment is required upfront unless a payment plan has been agreed upon in writing.
• Accepted payment methods include [specify methods: bank transfer, credit card, etc.].
• Payment confirmation is necessary to initiate processing of the order.

4. Communication and Support

• For any inquiries regarding bulk orders, please contact our customer service team at contact@kat.global
• Updates on the order status will be provided via email.

5. Contract Agreement

• By placing a bulk order, customers agree to all the terms and conditions outlined above.
• For larger orders, a formal purchase agreement may be required.

Feel free to adapt these conditions as per your specific requirements or policies!

Orders are non-returnable and non-refundable unless there is a product defect or error on our part.
In case of damages, customers must notify us within 48 hours of receiving the goods, along with photographic evidence.

For partnership inquiries, please contact contact@kat.global.

To participate in the auctions, being a Partnership is required.
For more information please contact contact@kat.global.